I bought a used 2012 Jetta 2.5 SE here in January. I saw the car online, called to see if they had it still and about 30 minutes later I showed up to meet Jared who I spoke on the phone with. (Some manager called me while driving to "introduce himself" or whatever) Jared was very nice, straightforward, helpful, and not pushy. Test drive was smooth. I got a good deal and couldn't do much negotiating. ***NOTE:If they come back with a better price, make sure that's the price on the final paperwork.*** I'm pretty sure mine was off by $300 more but I can't prove it now. Anyways, I took my time deciding and weighing my options, Jared was very patient and I appreciated that. I had a very good experience overall with Jared as well as the finance manager. I did also get the 5 year/100k miles warranty. the follow up from VW and Jared was great customer service! I still love my car and it's been running great so far. I might just be a VW owner for life!