While I've never had a bad meal here, I just attempted to order delivery and what a fiasco. I think they are going to have to train the associates on this a bit more. Took me 15 mins and 2 calls to place an order for delivery. The Super Six is my fave and it's always hot and fresh. The dine-in customer service is also spotty, but the food makes up for it. Food 4 stars, Service 3 stars.