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  • BEWARE OF THE SALES MANAGER NAMED "KENDEL" (PREDATORY SALES TECHNIQUES) A friend and I decided to check this place out based on their web advertisement of a gym trial. When we go to see the sales guy "Kendel" he treats us with a level of contempt because we had questions about rates and wanted to at least tour the gym before signing up. He eventually let us try out the racquet ball courts, which were the main attraction for us. During our game, Kendal interrupted to let us know of a club special he could offer us after our game. My friend needed a single membership and I was looking into a family membership down the road (month or so), but not today. This is what he sold us: "Sign up today and I will wave your initiation fee and give you guest privileges for $25 a month additional. That way your friend can workout when you come in until his family is ready to start." Two weeks after this sale Kendal approaches us in the gym and says to me "how do they keep letting you in here?" at first I thought he was joking but it turns out he was just being rude. He then goes on this tear on how we did not sign up or pay for guest privileges. We argue that we bought the membership suggested by him that included this. Kendel then calls my friend and me liars and says "Quit being cheap and just buy a membership." This is all happening at the front desk as we are leaving and a group of employees looks on. My friend gets home and pulls up the receipt emailed by Kendel. It shows a first and last month's dues and a $25 "initiation fee." So the long and short of this is, Kendel took our money intended for "guest privileges" and applied it to the initiation fee which generally goes to the sales person. I am guessing Kendel did this to close the first sale and then paint me into a corner down the road. My honest opinion on the gym is good, but the sales practices of the sales manager KENDAL are predatory to say the least. [TO FIX THIS: HAVE YOUR BANK DO A "CHARGEBACK" TO ANY FEES]
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