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| - Personally, I follow the mantra of "Mess up? 'Fess up and Dress up." In other words, when you make a mistake, admit to it and then go above and beyond to make reparations.
The Continental seems to follow a philosophy of: "Mess up? Ignore the Problem". Or perhaps, "Mess up? The Damage Has Already Been Done, So Might As Well Continue Being Awful."
While vacationing with my parents in Madison I convinced them to try The Continental rather than go to Il Benvenuto's, simply because The Continental averaged one star more on Yelp and I loathe chain restaurants.
I was obligated to apologize for this by the time we left.
We were seated promptly, but more than 10 minutes after being seated, we still had not been approached by a server. No water, no bread, nothing. Several servers walked by and seemed to deliberately avoid looking in our direction. Another table was seated and got service before us. Finally, I got up and notified a server/hostess (I'm not sure which she was, truthfully). There was no apology, just an assurance that someone would be right with us. It was another 3 to 4 minutes before someone was right with us, complete with several awkward instances of different servers coming near and looking at our apparently challenging table of 3 and then walking away.
Our server finally came and perhaps tried to apologize via making a nonchalant joke about how they had unintentionally "forgotten about" us. He then continued to forget about us, coming by the table too infrequently and forgetting the basics when he did stop by. For example, my water glass - which was my only beverage since we were not served a wine & cocktail menu - was empty for two of his visits to the table before I finally asked him for more water on his 3rd visit. We had to ask for table bread. We had to point out that salads came with our meals. Service went on like this for the rest of the night.
The food was, as other reviews complain, completely bland. My mom and I got the fettuccine with lemon pesto and jumbo scallops, which is pan tossed in a lemon pesto sauce with zucchini & roasted red peppers. Doesn't that sound good? Well, it wasn't. I dumped loads of salt and pepper on this dish just to make it taste like *something*. I didn't taste the vegetables, not even the red peppers, and the scallops were rubbery. It was an oily, bland mess. Not even close to being worth the $19 price tag.
As far as I can tell, the only good thing this place has going for it is that they have just started to grow their own tomatoes and basil. Sadly, I doubt you'll be able to taste either of them.
The website: http://www.continentalfitchburg.com
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