This franchise has the best customer service of any Jimmy John's I've been to. The employees always greet me when I come in and thank me when I leave, they're fast, and they always get my orders right. The only complaint I have is that they're a little bit stingy on the meat. My fiance got a #5 and there was literally only 1 piece of meat folded in half on the sandwich. He's since started ordering the #3 or #15 instead and hasn't had any problems.