Short: Great consistent food. Good lunch deals. I get the House Special Chicken. Maybe a dollar or two expensive for the type of Chinese food it is.
Longer: Been going here for years and when I worked nearby I would go frequently at lunch. Their lunch specials are great and comes with soup and a vegetable egg roll. The only problem is that it's maybe a dollar or two too expensive for the type of chinese food it is. It's nothing fancy, just good solid Chinese food. The place is pretty big but is always packed when I go.
I personally get the House Special Chicken. Other good items depending on your mood:
Appertizers: Veggie Egg Rolls, West Lake Soup
Seafood: Almond and Cashew Nut Prawns
Chicken: Besides the House Special Chicken, Chicken in Black Bean Sauce
Pork: Sweet and Sour Pork
Also, I get the fried rice which is an extra $1 at lunch.
Service is super fast especially at lunch, otherwise, typical Asian service, not very personable and even if they were, it may be difficult to understand so maybe it's better to save for the awkward conversation anyways. Also, I'm not one for overly friendly (fake) service anyways, so it's not necessarily a bad thing.