| rev:text
| - Let me preface this review by saying I absolutely LOVE the atmosphere of this place, the decor is great, the food and drinks are all very good, and the wait staff for table service, as well as the hostesses here have always been very pleasant. No complaints there.
Pittsburgh needs more places catering to hip crowds, without being stereotypical "hipster" - and I think TenPenny accomplishes that incredibly well. Everything in my body says "love this place!" except for...wait for it... the bartenders... who leave a really negative impression unfortunately, despite making delicious concoctions.
I give them credit for making great drinks and getting them to customers fairly quickly. But the personalities, quite frankly... and I'm generalizing here based on a few interactions with maybe 2-3 different tenders... suck.
I have been here on a handful of occasions and let me just recap my experiences at the bar specifically... with a handful of quotes and explanations:
-- "Sweetie, you're going to have to show some ID" (I'm 30 - flattered they ask, but be kind please, I'm not a child, nor your sweetie)
-- (at 12:45am on a Saturday with a full bar as we walk in) "Hey it's last call just so you know. We can only serve you one drink but then you gotta leave"
-- Same night, taking candles off the bar to signal to patrons they should skiddaddle... at 1am. Still a full bar.
--Same night around 1:15am (bar is about 3/4 full) -- nice couple walks in and comes up next to us to make their way to the bar for a drink order. They're turned down as the tenders tell them they're not taking orders any longer. The couple leaves.
Different night...
Me asking for clarification on a drink: "So it's kinda similar to a Moscow Mule then?"
Bartender: (insert condescending laugh...) "not at all. So is that what you want?"
Different night after work - empty tables that were probably reserved for a later event that evening - very crowded bar... I was there with about 6 coworkers. Bartender tells my friend as he serves him a drink that we can't be leaning on the table that's reserved and that we need to stand somewhere else. We complied even though annoyed, and stayed for another hour. The tables still were not in use when we left.
Just ICK.com all around. You can't treat customers as though they're an inconvenience OR like you're better than them. It won't get you far. Bartenders can make or break a bar scene, and unfortunately each time I leave this place I wonder "why do I keep coming back?"
What makes a place LAST is their people.
I keep hoping the next time will be better. I plan to go back for dinner service (again, always great), but I think I should probably stop going to the bar.... would recommend others consider the same.
Good luck!
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