I got a new puppy home and I tried to get his first grooming here since it was near to our home. Firstly, I did make an appointment before, but when I went there they said no appointment!! But still they said they take walkins so somehow we managed to get his grooming done. We came back to pick him up but I never felt any change in his coat or his behavior of being fresh. He never smelled good. May be he smelled less than he was before grooming. We were so disappointed that my husband wanted to him to a different groomer that same day. But since walkins are not usually easy I we couldn't go else where. I am definitely not going back there for grooming.