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| - I'm done with playing with this bakery. Back story: I need a cake for 40 people for an event this October, a custom peacock cake that I figured they would easily be able to do based on the fancy sample cakes I viewed on their website. What ensues is a game of email-tag with the reps Nancy and Janie.
On 08/04 I enthusiastically email Nancy, photos attached, of what I envision for this cake. I wait a week and a half through silence before calling the bakery. The woman who answered told me to email another rep directly, giving me her email address (janie@freedsbakery.com). I forward the same email to Janie, whom calls me the next day, 08/14.
Unapologetic about anything, Janie tells me that she hasn't even read my email beyond the part about no one getting back to me. How professional. So I have to explain to her what I wrote. This is the third time I'm getting into it since no one has read the email I've sent TWICE now. I tell her what I want and describe to her what the photos are about as she's looking at them, which wouldn't be necessary had she bothered to read the email before calling me. Again: I need a white peacock themed cake, jewels tones of blues and green accents and two peacocks on the top- one white, one blue- to symbolize a male and female peacock. That's it.
She repeatedly tells me that she doesn't know if they can even make a peacock and suggests that I GO TO ETSY.COM and search around for some bird cake topper or have one custom made. Why on God's green earth do I need Freed's Bakery for if I'm doing all the work myself? If I wanted a custom cake topper from Etsy, I would've ordered one already, placed my order at any other bakery for a fraction of what Freed's wants to charge and put the bird on myself. BTW, she's already quoting over $500 for a cake she doesn't even know if the bakery can make.
After I conversing with an unfriendly Janie some more, I was left feeling stressed and frustrated, so I go online and try to locate the source of the peacock cake photo that I used as my example. The cake gods must've smiled upon me because I managed to find that baker as a guest on someone's cake blog, in which she shows how to create the entire cake with beautiful photos and instructions. I email Janie that link immediately and ask her to show their cake designer. No response from Janie since 08/14.
The next day, 08/15, Nancy emails me to discuss the cake, apologizing that she never got the email that Janie passed onto her. I'm understanding but I'm also politely blunt. This is my email response:
"Hi, Nancy.
I have to be honest- I really dislike dealing with multiple people because it becomes a 'he said/she said' thing with misunderstandings and miscommunications and the constant repeating of 'Well, here's what this person told me...' It gets really frustrating. So I guess I'm going to have to now reiterate what Janie said.
She told me that my serving of 40 was 'in between' sizes and that I would either have to choose a two-tiered for 35 people or a three-tiered for 50. Second, she seemed to suggest that the peacocks I wanted were most likely not an option. She repeatedly kept saying, 'If we can even do them. I'll have to talk to the decorator.' That made me feel really disheartened and not so confident about the skills of this bakery.
Janie did suggest Etsy to me, which really turned me off. I really did not want to go Etsy hunting for these birds. I was under the impression that your bakery could do something like a bird from fondant, based on what I saw from your sample cakes on the website. I was misled because I saw photos of things like 'A Corpse Bride,' 'The Nightmare Before Christmas' and the Harley-Davidson cake that I thought were sculpted from fondant. Were those just plastic items that were bought and put on the cake and not something your bakery created on your own?
Her quote on the cake, without me even deciding whether it was going to be two- or three-tiered, was, 'It's going to cost a lot more than $500.00.'
I also emailed her after our conversation yesterday and said that I managed to find the person who created that white/silver single peacock cake on the Internet. She was featured as a guest on a cake blog, in which she details in a series of photos how she created the entire cake: [inserted blog link here] Will this be of help at all to your decorator or am I sadly going to have to find another bakery for my event? I really had my heart set on your establishment to do this.
Kind regards, Kera"
That email was sent on 08/16. It has been about half a week since then and unsurprisingy SILENCE from Janie, Nancy and Freed's Bakery. What a complete waste of my time. All I wanted to know was whether you could do the cake or not. If not, let me know right away and I'll find someone else. Why is it so difficult to get that simple response from this shop? They have been the definition of unprofessional.
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