We've gone back several times since and have had much better experiences! The food has been very consistent and delicious - whether a grain bowl or a 1/4 chicken with 2 sides.
The service has also been much improved! Everyone has been very kind and accommodating. For example, when a friend's piece of chicken on one trip was much smaller than everyone else's, the manager (a very nice woman), cheerfully brought him up a second piece for him.
There is also fun music bingo on Friday night and $3 drafts - great special for a Friday! We will continue to keep this place in our rotation, thanks to great food and even better people!