It's great to be able to voice your opinion about retail experiences ... but it's so much better when it turns bad experiences into great ones.
The owner of Kidstop reached out to me and apologized for the poor experience we had last year, so we went back yesterday and found exactly what we had hoped for the first time: Great personal service, down to earth, no-nonsense policies, and now two stores (Baby Stop) right next to each other.
Kate, the owner, and her (new) staff were energetic, thoughtful and great at suggesting things for our daughter. They clearly had passion for the products and their business, which I always find contagious and inspiring. We walked away with a great toy and are looking forward to giving our business here for years to come. Feels better than frequenting generic, big-box stores.