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  • Today I stopped in by the East Towne store for some advice on which camera to buy (Canon T2i vs Nikon D90). I spoke with an older gentleman around in his 50's with grey hair who appeared to be the manager. After consulting with him for about 10 minutes, I asked him if they offered financing. He replied no and I responded back saying that it was unfortunate because now I would have to buy it at BestBuy. He then suddenly he lost all interest in helping me, looked directly his watch and said, "Look at the time" and placed the camera back on the shelf and locked the glass window while his back was turned to me. I was stunned to see such poor and disrespectful customer service! In my effort to desperately correct the awkward situation, I asked him about their camera bags. Without an apology or an explanation as to why he's leaving, he said he'll find someone else to assist me. I was the only customer in the store. As he went to the back room to find the other worker, I left the store. To be fair to him, the man was very knowledgeable about cameras and lenses. However, once he knew I would not be able to purchase the camera, I was ignored. Would I go back? ABSOLUTELY NOT because no one deserves to be treated like that. The west Camera Co. store has more staff working up front and their customer service is much more friendly, so check out that store instead.
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