All I have to say is Zen the owner is absolutely amazing. I ended up burning myself and she kept asking me if I was taking medication I said no. Only do to I've never burned before while taking medications. Needless to say I finally looked at my bottle to realize that was why I was burning. Zen has apologized, in which I told her not to due to it was my fault I was burning. She has called me back and has set me up in the platinum package. She has been fantastic and is not even charging to upgrade me until may when I pay again to go forth with my tanning. This will be a very big reason why I go ahead and stay at this tanning salon. I believe in backing up small business owners and would rather give my money to them and not a corporation. Will not tan any place but here. Also there's no contract. Thank you zen for taken care of me.