I've never stayed at Mandalay Bay before and now I know why.... My husband is BANNED from making hotel reservations from now on. We checked in on a Sunday 9/16/12 at around 5pm after waiting in a very long line (they were hosting the Barrett Jackson Auto Action), only to be told that they had over booked our room and would upgrade us to TheHotel (never stayed there either) Okay, a little annoyed but its okay? No, it's not. The room we booked had a spa tub, the new room we are getting does not. Bummer. Not happy about it so they say they will offer us $75 credit for room service and select restaurants. Okay, not bad.... I guess.... We go to check out on the TV and go home. The next day I check my email for our bill. Notice they didn't take the $75 off. Gave them a call and they say they will fix it... sure. Welp At least I know will Never stay there again. The only good thing about Mandaly Bay is Shark Reef.