I'm a Rachel's Kitchen fan and I am happy they opened up downtown. We used to frequent the one in Summerlin since we lived there and have always loved the food...especially the breakfast.
Here is what to expect every time you go...
1. Look at menu and have a hard time deciding between the good options.
2. Order is always taken quickly.
3. Find a table and prepare to wait a little more than you think you have to because they are making things fresh in the back. Sometimes this wait gets aggravating.
4. Food comes to the table and you get to enjoy the goods.
That routine is pretty much how it goes every time. I recommend the breakfast burrito!