I got my daughters ears pierced here- she is 7. Amanda was very nice and did a great job on the piercing. There was a little bit of unpreparedness-my kid did well but got woozy- there was a bit of scrambling to get her something to drink/some sugar ( I did not know I needed to bring those things). So maybe a 'little kids' checklist for parents might be good, even though kids are not the main business, they did a good job with her ears. The stairs are a bit scary but overall a good experience.