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  • The other day I went into this pei wei and i had such an unpleasant visit. I ordered tofu lettuce wraps but the cashier rang them up as chicken lettuce wraps & I had a coupon for free lettuce wraps and the cashier said I could not use it because I got tofu yet I don't eat meat, I didn't notice till after I got home that they gave me chicken & I didn't get the wrap sauce that comes with it either! The manager told me i was unable to order tofu lettuce wraps and that subbing chicken for tofu is not possible (????!!!!) when i order them almost every time i go to many different locations. Also my sushi I got was put in the same bag as my hot food and it made my sushi warm and gross!! The manager I spoke to was rude and did not handle the situation the way i expected. Terrible customer service from the manager he didn't even want to refund me or offer to remake them for me just wanted to argue that his restaurant did nothing wrong. I will definitely not be returning to this location again. Not very well trained cashiers or managers! I will stay going to ocotillo location!
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