Ok the medical employees are great that that is where it ends. When is comes to administration and billing they suck. Husband was in hospital in 5/12/2015 for 3 days aprox. Next they send us a bill for over $27,000, eeek! Called insurance to find out why they took care of it. Made payment arrangements with Banner but found out that they made a error in billing us. Insurance informed us that because of Banner billing error we owe them nothing. Receive a partial payment from Banner but even that was not correct as I paid more than they are saying and even sent them proof. One thing is check with insurance as to how much you owe those billing you for Medical costs. Banner Health really needs to revamp their accounting dept.