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| - If you read my reviews in the past, I'm always writing a very positive and honest review. Please don't be fooled when you walk in their store. You will never have anyone come up to you to greet and to help you! It's because, yes, they have what appears to be cool fish, but if you inquire, they'll sell you an illegal fish, too! If I was able to give a zero star rating, I feel that would be a too generous of a rating for Trop-aquarium. So let me expand on the facts I've experienced with this company. First off Trop-Aquarium is the company that installed my 500 gallon fresh water tank which is built in a double sided wall. The reason why we chose them was because they were less expensive than all the other quotes we received. But in this case you really get what you pay for and less. The reason for obtaining such a large fresh water tank was because I love large fish like big parrot fish and mainly an Arrowana. We had 35 very large fish in the tank that we paid handsomely to Trop- Aquarium. One Friday at noon 6 of our large fish died so because Trop- Aquarium maintained our tank, I texted, called and left a message immediately! No response for a whole 3 days. By now I'm frantically calling them because all 30 of my expensive fish had died. Finally they pick up the phone and asked if I had over fed the fish, giggling and that they'll come in a day or two. However meanwhile I, an unexperienced aquarium maintainer, was told that I need to remove all 30 dead corpses and to buy an airline with air rocks, 2 large buckets, tube everything properly, catch the remainder live fish, place them in the properly tubed buckets all at 12:36 am midnight. They also offered if I don't know how to just leave the tank with only the dead fish removed, but I was sure all the live fish would've died by the time they came. When they finally came days after, they realized that they had not glued down the returns. So all the fish brutally suffocated before dieing. The Trop-Aquarium technician cleaned the tank, drilled random visible holes in the Clear Vision tank to stick the airline pipe attached to the air rock that I had both purchased. They verbally admitted to the installation error! They then replaced our dead fish with 5 fish which were the size of a silver dollar. Soon after their billing called us and said we owed them over $1000 for the work they did to fix the installation problem they created! I contacted other aquarium builders and when they saw the tank, all six companies stated and agreed that no one ever would build a tank with no overflow mini tank and returns at the bottom. Trop-Aquarium did this so that they would be the exclusive company to convert the tank, maintain it and also this way, they'd make a larger profit! So, in conclusion, if you have limitless amount of money to burn, want the cheapest specimen of fish in your fish tank, never want to get a timely response, and over all get scammed in the long run, Trop-Aquarium would be perfect for you!!! Time is the true revealer of how a people are and how companies truly operate. During my rough 5 year relationship with Trop- Aquarium, I come to realization that making $$$MONEY$$$ is their only priority and having a honest customer oriented business is NOT!!!!! I WOULD NEVER WISH THIS EXPERIENCE UPON ANYONE ELSE! You may have to pay a little more initially with another company, but in the long run over all, you will exceed a great amount of money you ever envisioned with Trop-Aquarium.
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