The Good:
They kneaded, they didn't rub or pat. When I go in for a massage, I expect pressure.
Also, they concentrated on areas that had knots. They didn't gloss over anything; customized their routine to address our specific needs.
The Bad:
There were only two employees, already with two customers (my mom and I). When another customer walked in, one of our masseuses had to be the receptionist, talking to the new customer, calling in another employee to take care of that customer and then back to massaging. Then another customer stopped by, same routine. They need a dedicated receptionist.