I had cause to go into KACHINA , and WOW what a helpful bunch of people, they could not do enough for me, they had a wide varying experience of how to handle the problem i brought them. And we managed to resolve my predicament. I then had a browse around the store, and was impressed by their extensive array of products on sale for the glass hobbyist. I would not have any negative reservations about recommending KACHINA to my friends.