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| - I had high hopes for this salon since the online reviews were so promising, but it ended up being a disappointing experience.
I called this past Monday around noon to schedule an appointment because my regular salon messed up my ombre and are closed Mondays. The receptionist said that she could get me in at 4:15, which made me very happy that they were willing to help me. Definitely a pro. There was a bit of a wait which was to be expected since my appointment was last minute. I didn't mind. However, it ended up being that the owner was dealing with three clients (including myself) while the other stylist was dealing with one client who had waist-length, jet black hair and wanted to go blonde. The other client that the owner was working with also had black hair and was wanting to go blonde. I waited patiently while they did their best to accommodate me. They were very kind to me.
The only part that made me extremely annoyed was that the client with long black hair didn't get the results she wanted and was arguing with the owner. After she left, the owner vented to me that her bill was supposed to be $100 and she only paid $50. The other client yelled across the salon that she only had $130 in cash and wanted a haircut as well, but the owner said that it wouldn't be enough, so I'm assuming she paid the $130 for her black-to-blonde experience without the cut.
MY TURN TO PAY - I got there at 4:10 and didn't leave until 7:30 just from waiting. She didn't even use color on my entire head - just the ombre parts that needed fixed. I didn't get a cut. Her first attempt at fixing my ombre didn't work, so she had to do it again. The third time was still messed up but I didn't say anything because I just wanted to leave. All she used on HALF OF MY HAIR lightener, toner, and shampoo/conditioner and my bill was $120. What?? So you're telling me that a woman who had long, thick hair and took up their entire day only paid $50 because she complained, and the other girl who also took up hours of their time and much more product paid $130... and I had to pay $120? For what? My ombre still isn't even fixed. I was hoping since I was there for over three hours that maybe she would offer some type of discount on the service or future service but nope - nothing. I feel taken advantage of just because I was patient and had a debit card instead of cash only like that other girl.
Overall, they are friendly and accommodating, but their prices don't make sense and I will not be returning.
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