I like that CLT has a counter inside the terminal so you can get your rental ready by the time you get your shuttle. Or, you can just get the shuttle. The people here are friendly and helpful. Some Enterprises are working with tablets to do business, and it seems these are kinda slow and clunky right now, but hopefully it will get more streamlined. Certainly means less paper. Also, it's weird that they have to give you a token to leave the lot. I feel like I'm in the mid-20th century here...Overall, not a bad place.