I was frustrated the week before Christmas when I was shorted on a transaction to exchange cash for coins. I didn't open all the coin rolls at the bank, but I did when I got home later that day. I realized I was shorted, but I didn't have time to go into the bank until just today... Ally took the time to listen to the situation and assured me she would do all she could to correct it. She just called to let me know that they were able to fix the issue... sure the issue should have never happened, but I appreciate the way that Ally took the time to listen and quickly acted to correct the situation.