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| - You know, when I am dining at a 5 star hotel, forgive me... but I am expecting to be impressed and pampered.
Not here. This place was horrid.
Lets begin with the 2 airheaded hostesses who stood there for 5 minutes and talked to each other while we waited to be seated. Ok, I understand that they've got a whole complicated system going of how to seat people, but they at least could have told us how long it was going to be rather than ignoring us.
The real trouble began when we finally sat at our table. 10 minutes after we had decided what we were ordering and closed our menus to give the signal, I had to flag down one of the bussers to notify whoever our server was so we could order. Well, he must have forgotton because it took another 5 for our waitress to come. The restaurant was not busy at this time (3:30pm), mind you. Yes, we hadn't even been greeted yet. We didn't even have water. Again people: a FIVE star hotel we're talking about here.
After ordering, we had to ask for bread 3 times...we had to send one soup back because it was the wrong one...just to send the correct soup back because it tasted so poor...they forgot my friends mojito...and I had to get up and walk to another table to steal some extra silverware because I couldn't flag down anyone who worked there. Our busser, John, was the only one who seemed to have it together, but he was really busy holding the place down since everyone else wasn't helping.
In the end, we actually asked John if he could send a manager over so we could complain because our experience was so bad, and she ended up comping the entire meal after hearing about all of the inconsistencies and disappointments. I would feel guilty about this at an independent restaurant, but c'mon. This is the WYNN we're talking about! They should have every aspect of the way they run their ANYTHING down to an art by now. No excuse. And, this was a TREND at the Wynn. Very disappointed with the Wynn's service...not just here but also at Okada and Red as well. Even the convenience store's service was whack!
The only reason I am giving 2 stars is because that bloody mary came in clutch, and my french fries were good.
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