I had been here a few times which were okay experiences but this last time was awful. The whole problem began when we were about to check out. I ordered a quesadilla and chips and queso, pretty simple right? Well even though she had just rung that up with the words queso in it she forgot to get it for me which was totally fine. So I remind her and she bring me some guacamole and cheese concoction so I just looked at her and said "um queso?" And then she finally got me the correct thing. This was understandable because everyone makes mistakes. Now my friend comes up to pay, she waits there for 3 minutes because the girl had to take a call for a to go order. Well another employee comes up to the register and instead of helping someone who has been waiting a while, she calls the manager over to clock out right in front of her. Well the manager then walks away instead of checking her out and she just waits for the girl to finish the Togo order. It look 5-7 minutes just to have her food rung in the computer. Then we sit down and the chicken was so dry, you could barely chew it. Also the "homemade" tortillas tasted like cardboard. I bring it up to the manager and let him know nicely. He says "okay and what do you want me to do about it" so I was extremely annoyed at this point. I said "probably give us a refund since this entire experience has been horrible and the food is terrible, that sounds like a good idea to me". So he gives us a refund and we leave. Definitely will only be going to the tempe location from now on!