| rev:text
| - There are 2 things Yin does not understand:
1) Customer service
2) How to cut short hair
I am not one to write bad reviews but the experience I had with Yin at Hair Artzy was the worst I've had at a hair salon in 10 years! (I have a pixie and cut my short hair every 3 weeks and try different salons all the time).
I went in about half an hour late (which I was very apologetic for) and waited patiently for Yin who was cutting another female's hair. She seemed very pleasant, as most people have described her on Yelp, however I was in for a horrible surprise.
When it was my turn, she asked me what I wanted and I showed her a photo on my phone. She explained that the girl's hair in the photo was different from my hair as it was much thinner, and would not be able to cut it exactly the same. I was fine with that. (However, I have shown this photo to the past 5 hair salons I've cut my hair at and I've never had a problem). She began cutting, and 15 minutes in, I ran my hand through my hair to feel the progress and she rudely exclaimed "I'm not finished yet, your hair is very hard to cut!" I said "Okay, sorry!" After cutting for a little longer, I asked if she could please cut a little shorter like in the photo. Again, in the worst tone exclaimed "The photo is EXTREMELY DIFFERENT from WHAT YOU ARE ASKING ME" and I said, "Okay, sorry, please just cut it the way you think will be best". Finally, after finishing, she probed me to get up to rinse, and I asked if she was done. She said yes, however I still felt my hair was too thick and hoped to thin it out more.
This was the worst idea. She said "Fine!" and took the scissors and started hacking away at my already very short hair. I TRULY 100% believe that she purposefully cut my hair as short as possible in such a way that she knew would look AWFUL. At this point, I could not speak and was on the verge of crying. She said "Oh- is it still too long? Or now is it too short?" in a mocking tone. I quietly muttered that it was a bit too short and could not fathom her terrible manner.
Fast forward to when I proceeded to pay, and just my luck, their debit machine was not working. She looked at me as if it was my fault that my card was not approved and I insisted that I just used my card yesterday. We tried again, and she practically accused me as if it was my fault the machine still did not work. She walked away (as I guess she could not deal with me anymore) and the man in charge took over. (Perhaps Ricky?) He was much more sincere and apologetic.
Essentially, I have never had a haircutter who was as TERRIBLE AND CRUEL as Yin. I really do not understand the other reviewers on here that say she was professional or attentive, because I got neither. I am graduating in 2 days and start work in 2 weeks, and have to find a way to cover my hair until it grows back. I have never been more upset and disappointed.
I would rather shave my head rather than ever get my hair cut by her at this salon again.
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