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| - **********WORSE SHOP EVER!!!!!!!***************
I've never changed my rating from a 5 to a 1 before but here it is! I bought my bike and accessories here. I recommended my friends and neighbors to come here until...well...one of our bikes that we brought in felt apart.
We found a Groupon to do a tune up few months ago. Excited to start biking again, my hubby and I brought in our bikes for a tune up. Mine is a regular mountain bike and his is a high performance mountain bike. The first mechanic there helped my hubby to change a brand new back tire to match with the front wheel. Within the past few months, either the chain came off or the back wheel kept popping off. My hubby took it back in two times after our first tune up. We are reasonable people. We might not be happy with the constant issue. But as long as the issue is fixed, we are cool with it.
Finally, two weeks ago we decided to ride our bikes in the neighborhood. I saw the wheel and chain came off within 30 seconds of him sitting on the bike. The bike flipped up and I saw him almost going face down on the floor. Thankfully he quickly put his leg down to catch himself from falling off. I was in shock that I've lost word. My husband rarely gets upset. He was very angry and we both drove down to the shop. The second mechanic who fixed his bike twice said he didn't know what was wrong. Then, he started telling him that his frame on his bike is "bend" and would need to get a new bike. I was so upset at that point and demand to speak with the owner.
She was at the shop at the time. She told us to leave the bike with them and they would try to figure out what was wrong with it. During the meantime, she kept asking him how he carried the bike to his truck and even went on saying that she remembered him carrying the wheel into the shop without the bike last time etc....she said she would go through all the video footage to see what happened. All in all, she was trying to find ways to blame the situation back on us. She kept saying it wasnt their fault.
Two days went by, he finally called the shop to see what happened to it. They said they tried calling the day before and the number was disconnected (what???). She told us to go down there and meetup with her most experience mechanic because he couldn't find what was wrong with the bike.
Since I wanted to make sure that the owner would not question us as if we were criminal like last time and place the blame back on us, we brought our family attorney along to the shop. All of a sudden, she was much more polite and quiet than the first time we met her. The third mechanic told us that the frame isn't bend at all and everything is working right (I guess the 2nd mechanic was wrong?). He didn't place any blame on anyone nor trying to say that it was our fault. Finally we walked out with the bike. We haven't ride on it since then because he is afraid of getting hurt. Because next time when he does get hurt, a lawsuit is definitely all the way.
I am disappointed not only because his bike took a few times to be put together correctly (if it doesn't fall apart again that is), but more on the level of customer service this place provides to its customers when issue arises. The second mechanic blamed the first guy who tuned up the bike and the owner tried to blame us for the bike falling apart. We were not there to ask for a new bike or for money. All we were asking for was to make sure his bike is put together correctly so we can ride safety. The owner was so defensive and so quick to place the blame back on us. Other yelpers were right. Don't come here. Especially if you don't want to get hurt.
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