The people at the front desk were very polite, and looked like they knew what they were doing. When you check into the front desk, they offer you a cookie and 2 bottles of water. The hotel it's self looked clean, and everything well maintained. The only reason it's not a 5 star is because when we asked for the complementary goods the lady on the phone sounded polite, but when the other lady came to the door she seemed bothered.