I've had a really good experience with FJTS so far. Scott Gafforini was recommended to me by Beth Shugars, the Controller. He took time right away to discuss my timing belt issue and made an appointment for today. He took me out and showed me what they would be doing which no other dealer has ever done. I liked that. He followed up while I was there using their excellent Wi-Fi and had the car done at least an hour earlier than expected. AND it was washed. I may be a customer for life based on that alone! Great customer service Beth, Roger, Ricky and Scott!