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| - I'm all about homemade ice cream and have been to The Perfect Scoop & Boba Tea's two other locations. This particular location warrants a totally different experience although technically the product should be the same.
One of the biggest differences is that they sell bulk items of powders, mixes, toppings, straws, etc. It can look rather warehouse-like since it's where they keep inventory. But if you're in the market, then it's a good thing.
On our first visit, the restroom was flooded. Sure, that couldn't be helped and maybe a nice sign on the door advising customers that it was out of order would have sufficed.
At this particular location, you cannot look into the ice cream case like almost all ice cream stores allow. Therefore, you are basing your decision purely on what's listed on the menu posted rather than what looks visually appealing. (Of course, you can ask for samples too.) However, keep in mind that although it's posted on the menu, you still have to ask if they have it. The menu does not reflect what they currently have in stock. One of the things I enjoyed from their other location was their Green Tea Milkshake. When I attempted to order it from here, they had the green tea ice cream but they were out of soy and almond milk. So, I was stuck with regular milk. (This ultimately meant anyone looking for a vegan milkshake was out of luck.) They were out of a quite of few vegan ice cream flavors too, and I saw a few customers leave once they discovered this.
On our second visit, I attempted to call three times to ask about specific flavors before making the drive over. No answer. Were they even open? When we arrived, they were open. I asked the girl working what the phone number was and she had no idea. Then she told me their phone wasn't working either. Okay. (Their credit card machine was down too.)
The restroom was working this time, but there was no toilet paper, paper towels, or soap. Not a good sign.
The same girl was working and she was by herself again. When she was helping my party, a guy came in and turned on the lights. (Apparently they were off.) He stood by the register and started flipping through the receipt book. I asked if he was the owner and he said he was the partner. There was obviously quite a few customers waiting in line and one would think he'd jump in and help out but this was not the case.
When I asked again about soy milk or almond milk, she said they were out. And so I asked about regular milk and she said they were out of that too. (I had watched her make three milkshakes already.) So, what was she using? Half and half. Oh. Hmm...half and half? At this point, I had waited so long for my milkshake I just said okay. Well, it was a mistake. It didn't taste the same and for someone who is lactose intolerant, it sure affected me differently. I won't be having a milkshake made with half & half anytime soon.
Other things that could use some serious improvements are how the staff are taught to rinse/wash the items. For example, the ice cream scooper and Vitamix tamper stick were rinsed and she used her hand to 'rub it' under the water. And watching her loose long hair hang over the deep freezer is not a good thing. Rubber floor mats behind the counter are a necessity, especially when you can see how wet the floor is. And ultimately, anyone running a register should know basic addition and subtraction, especially for simple transactions. On both occasions we had to help her with transactions because she entered them into the register incorrectly. I blame the management on the poorly trained staff, the lack of basic supplies, and the lack of teamwork. We were glad to use up the last of our Groupons here because we have no intention of coming back.
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