This used to be our go-to Saturday morning breakfast joint. We were regular diners almost every Saturday for over a year. The food was good and the service was fast. The service was not always the friendliest but that just depended upon who served you. There was one particular server that was always quite unfriendly (we later discovered that this unfriendly server was one of the owners - Joe's wife) but everyone else was friendly and efficient.
One Saturday morning it all changed. My husband ordered his usual sausage and eggs, eggs over-medium. When the server asked how our meal was he was honest and said that it wasn't as good as it usually was. The eggs were a little under-cooked. The server told one of the owners (Joe's wife) that we were unhappy with our food and my husband repeated that it was okay but the eggs just were a little under-cooked and that it was unusual for us to have food we didn't like (since we had been eating there almost every Saturday for over a year). The owner's response was atrocious!
She said the eggs are cooked exactly the way they are supposed to be and suggested that we should read the menu so we know how to order correctly. My husband patiently explained to her that he always orders his eggs the same way and usually the food tastes great so he thought maybe there was a new cook. She didn't want to hear any of it. She never even apologized! She was extremely rude and maintained that he just didn't know how to order his food correctly. I couldn't believe she was so rude to customers, especially regular ones. But she is so oblivious that she didn't even recognize that we had set foot in her restaurant before.
We will NEVER eat here again. We refuse to support a business with such rude ownership.