I have been going to ken's for years and have stopped going to them recently because of the horrible manager. I cant recall her name because in my head she's labeled as something not so nice. Yes this last time I walked in pretty late but they usually fit me in anyways. The open sign was still up and people waiting. She asked me what kind of service did I want. I replied, then was told that they had been closed for 40 minutes already. Ok so why ask me what I wanted then? Also, they have raised their prices. I always thought that they're on the more expensive side, so I was surprised to see the cost rise. The quality of work they put out doesn't match the price you pay. They should go back to the basics like when they first opened and didn't have any attitude. So-so nails, cost of services raised, and a bitchy front desk person. No thanks! What a shame....