For the duration of my appointment, I was loving this place. It appears to be very clean and the staff is friendly. Sadly, when I got home, I discovered that my hair was far from what I had asked for. I have to say this is one of the worst haircuts I've had. For reference, I have thick hair and a lot of it. I asked for longer subtle layers, not wanting to get rid of any of the length since I'm trying to grow my hair out. I also wanted to get rid of some of the weight and the stylist assured me that layering it was the way to go. The cut I got was completely the opposite. Essentially, I have two different lengths of hair. The layers are nice and long in some places but too short in others and the result is a weird poof. It's ridiculous. Needless to say I won't be coming back as this place is not cheap either. Looks like my hair will be in a topknot for the next 6 months cause that is the only way this cut looks decent.