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| - I always despise going into a phone place. It's almost as bad as going to a car dealership. Luckily, I had a pleasant experience with my last visit. I came in with a standoffish attitude, but left as a brand new owner of a Galaxy S iii.
Pros:
* Very good customer service and informative sales representative
* open layout with hands-on setup throughout the store
* non-pushy sales associate and patient too
Cons:
* numerous attempts at upselling, but hey what do you expect...it's part of the job.
* with all the technological advancements in this day in age, one would expect that mail-in-rebates are no longer in existence. Why not do away with this and just offer the rebate upfront? Things would be so much simpler!
Overall:
I'm a happy customer. He told me about my warranty, went over map coverage, talked about hidden features, went over the phone's basic functions with me, transferred over my contacts, explained warranty, and plan coverage. He asked me numerous questions to see which plan was most suitable for my needs, but never pushed me into anything, which I appreciated.
Tips:
* if not offered, make sure to have your contacts transferred over.. it's free
* Assure that you totally understand all the fees and charges. if not ask questions!
* Keep your paperwork for future reference... trust me it helps for future issues if any.
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