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| - Delicious food with incredibly slow service. The other reviews were so good, I hope we were just there on an off night. It was a Saturday, for what it's worth.
So, yes, the food was pretty darn good. I might even give it five stars if I had received what I actually wanted to eat (more on that later). Deliciously smoky beef, tender chicken, al dente pasta in saffron sauce, perfectly cooked buttery rice, lightly crispy french fries. (French fries? Yeah, I wasn't expecting that either, but it works.)
However. The service was about as bad as it gets without being actually rude. Five minutes to be even acknowledged, 10 to get water, another 10 to order, 30 waiting for food.... But slow was not even the worst of it.
After that 30 minute wait, my husband's meal arrived, but there was no word on mine. A few minutes later, my food could be seen sitting on the counter ignored by the waiter - as it turns out, because it was beef instead of the chicken I had ordered. When he figured that out, he brought the dish saying he could serve me this one or have the kitchen make what I had ordered. Picturing another 1/2 hour wait, I took the beef. It was, of course, luke warm. And rare. Which, sure, lots of people eat, but not my thing.
For the mix-up, we got a sincere apology and a free dessert. However, at no time did the waiter ever acknowledge or apologize for the extremely slow service throughout, leading me to conclude that it is the norm at Surco. All in all, it was about two hours....and not because we lingered.
What can I say? Go for the great food, but make sure you have plenty of time on your hands.
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