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  • I am a big fan of Einstein Bagels!!! But the customer service at this location earns the 1 star rating. I stopped by here on July 26th Wednesday between 12pm-3pm. I was the only person in line. There were 3 sales representatives behind the counter and I stood in line politely waiting for about 5 minutes. I was told "I will be you you in a moment". When asked for my order, I said " I would like 6 plain bagels". The sales rep aggressively replies "We don't have 6 plain bagels"! Taken aback by her tone, I apologetically responded "OK, how many do you have"? She angrily points down at the case and states "2". Randomly another sales rep. tries to help me with this original one standing behind her continuing to speak with me. I tell her "I will buy the last 2 plain and pick some other flavors..." I quickly scan and notice a new pretzel bagel and ask "does your pretzel bagel have egg in them"? The one with the attitude incredulously replies "ALL of our bagels have egg in them" and I say "I checked your website and most of your bagels are not made with eggs" she then states "We SELL the bagels, We don't MAKE them"! She bitterly tells the sales girl in between us "She should look it up on the Internet". At this point, I don't even want to continue talking to this rude sales girl, I hastily purchase my order and make a bee line to the cash register. I was bewildered at her rudeness, I didn't even think to get her name. I love Einstein Bagels, but dread running in to this sales girl again. She was very short tempered with me. I am really angry and upset with the situation.
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