Thank you for your response. I appreciate your desire to defend your staff's actions however it is illogical to think that we were not specific as to what was wrong with the order. We only asked for that item to be refunded if the missing pieces were not able to be delivered. Not only was an apology never given (a common courtesy) but Stephanie accused the driver of "stealing" it. What could have been a simple "sorry" and a continued loyal customer has now turned into lost business and bad press due to you and your staffs unwillingness to treat your patrons with respect and graciousness for years of patronage. As a Las Vegas native- I and my family have been loyal back to the old location days and am saddened that that $15 was more important than a forever customer.