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| - It's been years since my fiance has seen a dentist, but the last time he had, the dentist told him that he would need at least 12 extractions. My fiance was extremely nervous to find out what the verdict was now several years later.
Upon entering, we were impressed with how quickly we were greeted and taken care of. Katie, the office manager, is a complete sweetheart.
After a set of x-rays for my fiance, he was taken back to the room where we met Dr. Cody Mugleston. My fiance was terrified that he was going to get lectured for his lack of ability to get his teeth taken care of, but the doctor assured him that "[his] job is not to lecture; [his] job is to fix teeth." He then told my fiance that despite all the teeth the last doctor had told him he needed pulled, there was probably only two that MIGHT actually need to be pulled; the others just needed fillings or root canals.
Despite being the last appointment scheduled that Saturday, the doctor offered to do one extraction and a root canal during that visit, stating he had no other patients to take care of, so he'd be perfectly happy to get it taken care of right then. Again, very impressed! It took a total of about 2.5-3 hours for the exam, x-rays, and procedures. My fiance says he didn't even feel it. I was in the room and saw the size of the needles so if he says he didn't feel it, I am even more impressed!
Prior to the procedure, after finding out from the doctor what we'd need to do, Katie, the office manager I'd previously spoke of, came in and sat with us and explained how much everything would be. I have never been to a dental office where someone with the numbers comes in and advises you what everything's going to cost in conjunction with your insurance. In the past it has always been a guessing game- I would get something done, then come out to find a $300 bill in front of me. Again, I was extremely impressed that this office advised us prior to the procedure so we could make an educated and financially-responsible decision. In fact, once this occured, I KNEW this would be OUR dental office from then-on.
During the time we spoke with Katie, we needed to decide what kind of cap to get on my fiance's root canal. His insurance would cover all except $25 on the metal cap. Although not appealing, it was the least expensive (the porcelin ones ranged from $300-$1,000). As a young couple just starting out, you do what you can financially afford and that's about it. We advised Katie we were going with the metal cap, because of our finances, however, when the doctor returned, he told us that he was upgrading us to the porcelin cap for the cost of the metal cap for all teeth that need caps, because he did not want my fiance to be self-concious about his teeth just because he couldn't afford porcelin. That's what won my fiance over.
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