I find it extremely difficult to believe the five star ratings this company has received. We have been using OneGaurd for years (even prior to their name change). Every year, our air conditioner goes out multiple times during the summer. It's usually 90-120 degrees out when this happens. I have children with special needs, so this exacerbates the problem. OneGaurd refuses to replace our air conditioner. They have technicians put band aids over a gaping wound, so it consistently goes out. This last summer, they told us they would reimburse for a hotel stay up to $60/night (what they believed was the going rate in our area). When I asked them where I could find a hotel for less than $90/night within 30 miles of us, they couldn't find one either. We figured $60 was better than nothing because we COULD NOT stay in our home. They have not reimbursed us, and it has been faxed to them twice in the last 9 months. Now our washing machine is out. The technician said it makes more sense to replace it than remove it from our home for a new transmission to be put in, but of course, OneGaurd will not replace it. We really need to find a new home warranty company!