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  • It is hard to go wrong when you have a WHOLE LOT OF GREAT beers on tap, great service and very good food. I give them credit, they take good food, and do a very nice job with presentation. But the reason I give them 5 stars is not what they get right, but how they handled something that I didn't like. Place was slammed on a Saturday. Service was very good, but my food came out cold. Sent it back with a busser, my waitress immediately followed up, apologized, and made sure the replacement food came out hot (it did). Then the manager came over, apologized, comped that one ordered, and offered our table of 5 a free desert to make up for it. I always evaluate customer service not based on what is done right, but how a place handles something when the customer feels they were wronged. They were very busy that night, but didn't make any excuses for the error, they fixed it, and made everything right. And for that, I will keep coming back. And everything we ordered was very good, on top of the great experience.
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