When you tell customers that you can get a CD shipped from Phoenix to the Las Vegas store in 5-7 days that isn't a problem. When you call 7 days later to check the status and your told sometimes it takes 14 days to ship that's not a big issue. When you call 21 days later and get the run around that isn't a major problem. When you call today, almost 4 weeks later and find out that CD is still sitting at the Phoenix store and has not been shipped that's a big problem. I wanted to support a local store, but being treated like this, I will be using Amazon Dot Com from now on. Shame on you guys.