Bad experience this morning! I work across the street and ordered online. When I arrived, my drinks weren't ready. Baristas didn't acknowledge me. I had to ask where my drinks were...they found the ticket for them and told me, "they would be ready in a few minutes".
I waited a total of 15 minutes after the time I had arrived. If you include my order time, it took 25 minutes to produce two simple drinks.
No one offered to "make it right" by giving me a drink coupon or even look me in the face to apologize for the wait. I am disappointed with this location. I am a Starbucks advocate and former partner, and this behavior would make Howard ashamed.