I did a walk in for highlights, nothing fancy. I ended up with Christina. She said she couldn't do highlights on my hair because it's brown and she had to do my roots a different color to lighten. My hair turned ORANGE. She said it turned that color because I must have dyed my roots before going in and didn't tell her. I did not get a cut, dry, or style, yet this cost me over 200 dollars, not including a tip! I left, hair wet, crying and went straight to Sally's Beauty Supply to fix it. The workers there were shocked she left my hair like that and said she didn't add toner. They recommend I never go back to hose "experts". My girlfriend fixed my hair about a week later. I can get a $15 box from Wal Mart and do the same job, if not better!