PURCHASED FROM THEIR HENDERSON WARM SPRINGS LOCATION, POSTING AS THIS IS THE CORP LOCATION AND FROM WHERE WE RECEIVED CORRESPONDENCE
Was sold $1500+ Mattress with 10 year warranty. SOLD on this"AMAZING" warranty. Even purchased their $100 cover, that would protect this "AMAZING" mattress from anything.
Fast forward couple years. Mattress has massive indentations where we lay. And we are normal size individuals. 2" depression at one location...without weight.
Called in claim to warranty. Techs came out, advised that this "AMAZING" mattress was beyond tolerances (FAILED) and told us were going to get a letter in the mail with information, and he said we should be getting a new mattress.
Received BS letter stated our mattress warranty was voided due to a stain, see attached photo. Can you see it? Nope, not us either.
Love the part that this inspection was a courtesy and they can no longer be of assistance. How about explaining how this caused massive indentations? How about explaining why your experienced tech said we would be getting a new one?
Now I question was the stain their before they arrived? or is this there our from covering the warranty.
ALSO ONE TECH MOVED AN ENTIRE KING SIZE MATTRESS OFF THE BOX SPRING AND FRAME? SORRY MAYBE YOU CAUSED THIS ISSUE!!!!
WILL NEVER BUY ANOTHER MATTRESS FROM BEST MATTRESS AND WILL NEVER BUY ANOTHER SIMMONS BEAUTYREST!!!!!!
I encourage anybody reading to let me know if they see a stain.
*disclosure.... amazing is used sarcastically in this review*