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  • I've been meaning to review this place for a year now... We held my son's 4th birthday party here last July. The kids love it and the party pricing was very affordable! The space is clean, and staff is very friendly. On the day of his birthday, I went early to bring everything in, including a cake I made for him. The box top had been propped up so that it did not smash the decorations on top. The party ahead of us was running late and I was getting anxious about setting up. As soon as the other party left, I went in to start decorating the space. The girls helped me bring everything in, and my cake was smashed. Needless to say, I was upset. Those poor girls didn't know what to do or say, and after clipped responses from me, they got the manager Medin to come and talk to me. Medin was so apologetic, and offered to buy me a new cake, to which I responded that I made it. He genuinely felt bad. He told me to see him after the party and he would take care of me, offering a discount. After talking with him, I felt better and tried to fix the cake as best as I could, and went on to enjoy my son's party. In the middle of the party, Medin walks back in and asks to speak with me. He said he felt really bad, and went to the store to buy my son a gift! He absolutely did not have to do that. As far as I was concerned, he had already fixed the problem earlier. He took that extra step to make my son's day special and went out of his way. That showed me what kind of guy he is. We love Rockin' Jump, and we will continue coming here. The day of my son's party and Medin's actions confirmed what great customer service this place has.
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