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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-08-01 00:00:00 (xsd:dateTime)
itemReviewed	Acura Of Tempe
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	6 (xsd:int)
rev:text	Will not be back, very rude service department! I had a small issue where my visor popped out of its socket. I called Acura of Tempe and after explaining the issue was told to bring it in. I took time away from work to take care of what I know is a 3-minute fix. I sat in the service lane for over 5 minutes waiting for someone to come greet me. No one came. After walking in the sliding doors, I was shocked to see a slow department with 4 service advisors glued to their computers and paperwork. None of them were tied up on the phone or with customers. This is very typical, having experienced this on my other visits. Even after walking in no one greeted me! I walked over to one of the service advisors named Dana and after standing right outside of her desk awkwardly, I finally interrupted her and said, "I'm so and so and I believe I spoke with you regarding my visor." A few things really upset me about our interaction. First, she didn't even say "Hi Sir, please have a seat." Her first response was "We're all booked until next week." Second, she didn't even ask me if it was okay to schedule an appointment. There was a clear sense of irritation and shortness. I'm appalled by how this department is being run. Basic customer service has somehow been forgotten in your service department. I have two Acura's, a TLX on lease and an RDX owned. People like Dana don't realize that these small interactions and service visits keep people like me coming back to your dealership for future vehicle purchases. I'll be making the longer drive to Peoria in September.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Sal

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