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| - This was our second time shopping around for furniture and landing on Steinhafels as our place to buy!
When we walked in, Elizabeth greeted us about a minute later asking if we have questions or just looking around. We told her we were shopping for a sofa and possibly a lounge chair and just want to browse and see what they have. I'll tolerate, but really dislike clingy, overly informational sales people. Thankfully, she was not one of those people! She was helpful, concise, and told us one side of the store is primarily leather and one side has reclining, both of which we had no interest in, so I found that helpful in navigating our browse. She checked back in with us a couple more times, but by no means was pestering. We told her we found a sofa and chair set we liked, but were leaving to check out another store before committing. She understood, we exchanged names, and she told us when she'd be there until, and that she could be paged if/when we return. Although I've previously worked retail and management, I by no means have ever been interested in a commission sales job, but I can respect the hustle and good job these people do in their store. We visited a neighboring store, which fell short in selection, and returned within an hour. We asked for Elizabeth and she thanked us for coming back to see her and then proceeded to order us what we liked. One of the three items wasn't available til Jan, but the other items were able to be scheduled for delivery within a week! Perfect since Christmas and family are coming soon and we needed a sofa!
We also love their add-on warranty (it was $100) you can buy for replacement furniture should basically ANYTHING happen in 5 years (pets, wine spills, cushion flattening out, etc). A previous dining room chair we had did crack and we got a brand new one! The Guardsman company was a bit of a hassle to deal with and get ahold of but they came through!
Steinhafels just feels like a store who we can consistently trust and have confidence in for great products, knowledgeable professionals, and the warranty option if we need it. Next time we get furniture, we won't even bother shopping around! We wish they'd bring back the Epic discount though!! ;)
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