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  • Hello Yelp, So i gave this establishment a go opening week and needless to say it was a flop. The service was far from par.... Granted it was grand opening week and I understand things get missed and messy so I get it but the lack of training and basic knowledge a restaurant staff should have about their menu was scary . I sat down in the bar area around 8pm the restaurant was overall busy, the bar area maybe had 2-3 tables with people sitting down so that being said i waited almost 15 mins before being offered a menu, few mins later i asked for the beers on tap or if any drinks were on special for taco tuesday server said she had to check on that few mins went by returned with no answer about my question i walked over to the bar area where i read the taps of beer on draft. I ordered a tower station IPA which was amazing. For food i went safe with Carne Asda Tacos, my gf had ordered chicken nachos for a app, needless to say 20 mins went by after my beer was finished and i asked for another beer and also if she could check on the food she came back with the food and of course nachos were cold and tacos also.. she came back shortly after we ordered and i got my check shortly did not finish my food. So..... second take we live in North Phoenix so we decided to give them another try this time it was a take out experience. 9/1/17 we called in a order for a Mexican Pizza with ground beef on top. and a Chicken Chimi meal. Server said the order will be ready in 30 mins sweet! we go to pick up the food and the take out host could not find it do to not remembering the name so they left under the phone number.......roughly 8 mins go on and a server comes out to ask me a question about my order and i told her what we ordered and the host then recalls oh ya we didnt kno how to spell my name so she put it under a phone number but didnt tell anyone or write it down for the host to be able to find it.... haha go figure right. over all food seemed to be accounted for but, the mexican pizza was 16.95 due to not having the item on the menu ok fair enough the pizza was cold the cheese was stiff very stiff the pizza was also not even cut with a pizza cutter completely in tact, the chimi was however ok just shredded chicken wrapped in a tortilla, so overall this place is literally 0/2 for us and we wont be checking back in only for drink not get me wrong the craft beer they have is amazing and its not their fault the staff really doesnt know whats going on or how to properly take out food upon the category of the food.. I wish i could say better things because i have friends who love their other locations and rave about it. Honestly people just go to VALLE LUNA..... this location has alot of work to do starting with the right staff to train these people on how a restaurant needs to be run you cant serve cold food to customers its not right.... Sincerly Roger
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