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| - HOLIDAY/CHRISTMAS DINNER REVIEW
I can't believe we spent almost an entire day (Christmas Day!) at Caesar's Palace waiting for Bacchanal Buffet.
Ok, to be fair- we got there early (~10:30AM) and got an early ticket of 12:00PM (!!) to come back. We had actually anticipated a worse wait (we didn't know that we'd be coming back at 12:00PM to line up...) so we decided to cancel (what a mistake that was) and try to go closer to 3-4PM. So we decided to try again- got a ticket at 10:50AM for my friend (return time: 1:04PM) and then again at 11:20AM for a return time of 3:25PM (crazy how much a 30 min difference can make). We came back at 3:25PM and entered the queue, and we ended up waiting an additional 2.5 hours before we got seated around 6PM. (Some people who mistakenly got in the queue without a ticket at 3:30PM got tickets that told them to come back at 10PM... Which is when the buffet closes. Just to give you an idea of how bad the line was).
My main criticism is that they don't put any effort in clarifying how the process works for this particular buffet. For most buffets, people show up, people enter the queue, and expect to wait a certain amount and eat when they make it through the queue. For Bacchanal, you line up for an electronic kiosk, then get an electronic ticket telling you to come back at a certain time, THEN you queue up, THEN you pay and get seated. Somewhere in that process, someone is supposed to check off on your ticket but I did not observe any consistent check-in process (my sister walked up to the lady to check-in separately). There are no banner of any sort explaining this process so you also end up having a number of people just entering the queue and facing the bouncer-type guy who asks to see their ticket. Or they're never confronted and actually make it through the line.
(PS: If the electronic kiosk does not give you a physical ticket, try to go into another kiosk and get one. On the physical ticket, it states that you MUST present your ticket in order to enter the queue.)
By the way, apparently some people were asking if they could pay extra to get to the front of the line. They were told that this would not possible on that day. (Seriously, is this a common practice at buffets? SERIOUSLY?)
Now onto the service and the food. Our poor waitress was definitely tried and showing it. She was lugging stacks of plates- their plates are really heavy. We were stacking a few plates to make more room but two/three plates were quite heavy! She warmed up to us a lot after we complimented her strength and asked her how she was doing- basically showing patience and not being rude/impatient.
Food-wise- pretty decent but nothing that justified the $70+tax/person price for the holiday buffet. Yes, they had unlimited crab legs (my parents said they were ok). Yes, they had unlimited raw oysters (not even properly shucked, btw- I had to use my fork to actual separate the oyster from shell). Yes they had bone marrow (it was ok) and a ton of other items. But most of the food was just ok, and after a long wait and high price, "ok" was not adequate. I will say my favorite item was probably the wild mushroom soup, but other than that I can't even think about what else stood out. The dessert section was extensive: I did like that they had a Thai tea boba drink. The boba was surprisingly soft and the taste was pretty faithful for a non-Asian restaurant.
Overall, not worth the wait, not worth the price, and not worth the confusion that their system generates. 1/5.
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